Support
Frequently asked
The honest answers to what people ask most. If yours isn’t here, the contact page reaches us directly.
Is Tempered safe to use?
That’s the whole point. Tempered never changes anything without your explicit approval, every change is recorded, and every change has a one-click revert in the Undo Center. Before batch changes it offers to create a Windows system restore point. It does no registry “cleaning,” installs no drivers, and touches nothing it can’t put back.
Does it need administrator rights?
Only for the specific actions that genuinely require them — like machine-wide startup entries or reading CPU temperature on some systems. Everything else works as a standard user, and Tempered clearly tells you when something needs elevation instead of demanding it up front.
What gets sent to the AI?
When you run an AI scan, Tempered sends a small telemetry snapshot: your hardware specs, live metric numbers, and the names of running processes and startup entries. Never your files, documents, browsing history, or personal data. You can preview the exact payload before it leaves your PC. Full detail is in the Privacy Policy.
Do I need my own AI API key?
No. Tempered runs the AI through our own service, so there’s nothing to paste and no account required to start. The free tier includes a set number of scans; paid plans lift the limits.
Is it safe with anti-cheat games?
Yes. Anti-cheat safety is non-negotiable in Tempered’s design. It uses no kernel drivers, no process injection, and no game-memory access. Any game-related changes are limited to configuration files. Game Mode simply suspends safe background apps and restores them after — nothing that anti-cheat software objects to.
What’s the difference between free, Torque, and Torque Max?
The free tier gives you the full app plus a handful of AI scans (5 quick scans a day and a taste of each deep scan each month). Torque ($5.99/mo billed annually, $7.99 monthly) includes all deep scans with generous limits and premium accent palettes. Torque Max ($12.99/mo billed annually, $17.99 monthly) raises the limits high enough that you never think about them. Every optimization feature works on the free tier — the plans are about how much AI analysis you get.
Which Windows versions are supported?
Windows 10 and Windows 11, 64-bit.
How do I uninstall it?
Like any Windows app — Settings → Apps → Tempered → Uninstall, or the Start-menu uninstaller. That removes the program and its local data. If you’d rather clear the local database by hand, delete the %APPDATA%/Tempered folder.
Does optimizing actually help, or is this snake oil?
Tempered only claims what it can measure. Where it says something improved, it shows the number — RAM freed, boot-time delta, background apps suspended. If there’s nothing worth changing, it tells you so rather than inventing “issues found.” That honesty is the product.
Still stuck? Get in touch — a real reply, usually within a day.